Read the conditions before using the service.
Please read the terms and conditions of service completely. If the customer has opened a membership code and the product has been ordered or imported. It is considered that the customer accepts and agrees to the terms and conditions for using the service.
Products prohibited from importing
Illegal products Such as all kinds of narcotic drugs or radioactive objects, weapons such as guns, if the officer detects The customer will be punished according to law.
Products damaged during import
Damage of the packaging box It is a cause that cannot be controlled. This is during the transportation of goods from the store. Came to a warehouse in China It may be necessary to change the car several times. The condition of the delivered packaging will sometimes be damaged. However, the staff will make repairs for you. for safety in transportation However, the customer should notify the factory to pack the package tightly. If it is an easily broken product such as tiles, mirrors, lamps, etc., it is necessary to crate it to protect it. But hitting a wooden crate will not guarantee that the product will not break.100% Customers should evaluate the risks in this section before deciding to import.
Inspection of products
When the product enters the Chinese warehouse Staff will unpack and inspect products from time to time to identify them in packing.listthat your product falls into what category of product To make a declaration to the export-import customs.
Product import cost
Import rates that the company has offered to customers Subject to change later. If the customer does not deliver the product as agreed with the company. In the case that the customer requests a special price or in the case where the customer provides false information about the consigned goods. The company will consider the product from the size and weight of the actually delivered product again. The company will notify customers in advance before the products are sealed and sent out of China. If the customer does not agree to transport Customers can contact the China warehouse to request a return during business hours. Shipping prices that the company has offered to customers is the shipping price From a warehouse in China to Bangkok only (not including shipping costs in Thailand in the case of delivering products)
Place an order
The company is only a middleman between customers and Chinese stores. If the product is out of specs The Chinese store did not deliver all the products. or the product is not easily usable The company reserves the right to take responsibility. But we will help coordinate with the Chinese shop to the utmost. To preserve the rights and interests of customers as much as possible. In the case of receiving damaged, defective, broken, or wrong-spec products from a Chinese store. and have verified that the company has purchased for you the correct items according to the notification The company is happy to act as an intermediary in contacting the store. But the company will not be responsible for damages in this part. If it is the company's fault that the order was placed in the wrong direction, we are happy to provide a full refund. or purchase a new one
Received incomplete products
For customers who use the ordering service If you receive incomplete products Customers can report missing products in the system. The staff will follow up and request a refund from the Chinese store. Customers should collect the bill at the attached Chinese store. and the package it contains This is because often Chinese shops will ask you to take photos and send them to them. Customers should report missing products within3day after receiving the product If it takes longer, it will be difficult to track down the refund. If the Chinese shop refuses to refund the money. The company reserves the right not to be responsible in all cases.
Sign to receive goods into a Chinese warehouse
Every product entering PTCARGO's Chinese warehouse must have PTCARGO's stamp upon receipt every time. If any tag claims that we have already signed for the product. But there is no PTCARGO stamp, it is considered that we are not the person who signed for it. Customers can inform the company to check with Chinese shipping. Because sometimes Chinese shipping has an incorrect status. Notifying that the company has already signed for the product. But the company's Chinese warehouse has not received it yet.
Place the product
When the company informs customers about products arriving at the warehouse Customers must come to pick up the product inside.7days from the day the customer was notified If the customer does not come to pick up the product within the specified time. If the product is lost or damaged, the company reserves responsibility. In the case that the product arrives at a warehouse in Thailand But the company cannot contact the customer. or there is no more than one person contacting to request the product.90days from the date the customer was informed The customer agrees to allow the company to auction the products and use the proceeds to deduct shipping costs, product storage fees, operating fees and all other expenses related to the management of the products. The customer has no right to make any claims in any case.